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Netilion AquaControl
Smart SaaS product that helps businesses keep an eye on their water monitoring devices and equipment and predict & troubleshoot issues from the comfort of their homes.
Project
Client: Endress+Hauser
My Role
Product Designer, UX Strategist
Team
3 Product designers
Duration
Jan - Mar 2022
10 weeks
Overview
Client Brief.
Endress+Hauser (E+H) is a leading supplier of products, solutions and services for industrial process measurement and automation. We were tasked with leveraging ‘measurement’ and ‘monitoring’ of remote equipments as a service specifically for their client, MPW Industrial Water Services that runs a fleet of water trailers equipped with E+H's IIoT instruments.
My Contributions.
01
Successfully delivered the complete end-to-end product flow, including a mid-to-high fidelity prototype, within 10 weeks.
02
Collaborated closely with stakeholders to understand business requirements, ensuring that the product design addressed key market needs and goals.
03
Delivered effective presentations to stakeholders, effectively communicating design concepts and decisions.
Design Process.
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Literature & white-papers review
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Environmental Analysis
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Competitor Analysis
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Interviews with Stakeholders
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Thematic Analysis of collected data
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Persona synthesis & Empathy mapping
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Creating customer profiles
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Ideating solution systems
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Value Proposition Canvas
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IoT ecosystem diagrams for information flow
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Low & mid-fidelity prototypes
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Validation with Stakeholders
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High-fidelity dashboard design
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Business Model with market assessment and revenue model
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Usability Testing
Discover
Market Insights.
01
Market trends in automation & technology indicate that more of water treatment businesses are adopting intelligent asset management.
02
Digitization and automation is happening rapidly due to the advancement in AI and 5G technologies that also enable remote monitoring.
03
Customer relationships and competitive pricing are a priority due to tech giants entering the market with an upper hand in terms of technological power.
Existing Process Flow.
01
The workflow has a lot of to and fro betweenpersonnel and systems, causing delays in responding to issues .
02
The decentralized data within 4 discrete systems creates lack of transparency for monitoring trailers and device health .
03
Even though a lot of data is collected, there is no collation of data to provide insight into system health.
Our User #1
Sarah: Maintenance Supervisor at MPW
We're collecting a lot of data but there is no centralized system to collate the data and generate insights.
Sarah's Pain Points
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Decentralized data and data points due to lack of connectivity between assets.
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Reactive assistance to issues at client's end.
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No view into trend analysis for continuous improvement.
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Our User #2
Mark: On-field Technician at MPW
I face difficulties in monitoring the trailer health, pinpointing issues within the trailer ecosystem, and understanding new trailer builds.
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Mark's Pain Points
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Lack of relevant KPIs and little- to no insight into the system to view health of trailer operations.
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Gap in knowledge transfer for builds, especially new equipment.
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Consequent delays & larger learning curves for resolving issues.
Our User #3
Matt: Operations Engineer at E+H
I don't have a holistic view of the devices we sell to clients - I wouldn't want to disappoint our clients due to devices underperforming without anyone's knowledge.
Matt's Pain Points
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No real time visualization of client systems and device health.
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No view into sold devices resulting in reactive assistance to issues.
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Difficulty ensuring client satisfaction due to lack of insight into device health.
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Problem Statement
The Challenge.
How might we efficiently monitor mobile water skid trailers and provide easy troubleshooting for the client?
Design
Improved Process Flow.
01
The improved workflow has better interconnectivity between systems and personnel and increased transparency.
02
The centralized system helps every type of user to easily access relevant data and collaborate on problem solving.
03
Various data points are integrated with cloud technologies to provide in-depth view on device health and system status.
Deliver
Solution.
The SaaS solution Netilion AquaControl provides E+H and their clients with the functionality to remotely monitor their equipment, with capabilities of predictive analysis, customized interface for different types of users and cross-platform compatibility across mobile, desktop and tablets.
Impact & Next Steps
The proposed solution was appreciated by the client and has been shared at the global E+H headquarters in Switzerland.
The manufacturing mammoth plans on incorporating certain modules of Netilion AquaControl and expanding their current offerings based on the insights gathered during the project.
Reflection
Learnings
Every day of this 10-week project, I felt I grew in my UX design and research skills, while also learning to apply new business tools first-hand. I improved on my client presentations, learnt how to be succinct yet thorough in sharing insights and solutions with the client.